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FAQ

Jensen is dedicated to quality customer service. Take advantage of the following online services:

Read Our Frequently Asked Questions
 
Frequently Asked Questions: Access Doors

What is the difference between fire rated insulated and fire rated non-insulated doors?
For what applications is each appropriate?

Does Jensen sell direct to the public?

Where can I find information on a Jensen access door distributor in my area?

Are your access doors sold with a warranty?

Can you make special size doors?



What is the difference between fire rated insulated and fire rated non-insulated doors?
For what applications is each appropriate?

Insulated fire rated access doors are insulated with 2" of mineral wool and are approved for wall and ceiling applications. Our insulated doors meet specific test standards required by many building codes. Non-insulated fire rated access doors are not insulated with wool and are approved for wall applications. The appropriate application for each type of access door varies on local building codes.
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Does Jensen sell direct to the public?

Jensen does not sell direct to the public. Jensen sells its products to a network of distributors, OEMs and other building industry channels.
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Where can I find information on a Jensen access door distributor in my area?

Contact us at 800-325-8351 for specific information on the Jensen distributor near you.
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Are your access doors sold with a warranty?

Yes, Jensen products come with a one-year limited warranty. Contact our Customer Service Department for more specific details at 800-325-8351.
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Can you make special size doors?

Yes. Send us your specs for quote. Click here to send your specs directly to our Customer Service department or call us at 800-325-8351. You can also fax your specs to us at 800-882-6489.
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